FAQ

Depending on how large the order a quote can take from 24 hours up to 3 days. If items need to be sourced from an outside vendor or purchased a quote can take much longer.

Fill out an inquiry form. If an over the phone consultation is needed a complimentary 20 minute session is given. Important information to build a quote is Name, Date of Event, Venue or Location, Items you want and the quantities, delivery and pick up times. Once we send the proposal you can review and when your ready to move forward a deposit, signed contract and credit card on file for incidentals.

No minimums on Pick ups. $250 minimum on Delivery

We are located in West Covina, CA. We will deliver up to 100 miles outside our location. Applicable delivery and mileage fees will apply.

Yes you can pick up from our West Covina location and there will be a small 15% service charge added for the crew to pull, clean and pack and have the items ready for pick up.
Returns are due 24 hours to max 48 hours after your event date or rentals fees will apply accordingly.
Weekend example – Event is on Saturday will need to return on Monday.
During the week example – Event is on Wednesday will need to return by Friday so we can re wash and have ready for the weekend.

We require a signature from someone verifying that we did delivery the order.

No We will take care of the Laundry service just make sure all linens are free of food debris and not wet.
Please DO NOT MIX WET LINENS with DRY LINENS.

Delivery includes Same Day drop off of the order as well as pick up at the end of the night. It does not include set up or repacking the rentals at the end of the night.
The Fee Includes, Vehicle Maintenance, gas, time spent traveling and labor.

We will commercially clean and wash all chinaware, flatware and glassware.
Small order $.25 per piece cleaning fee will incur
Large event Cleaning rates apply and range according to event size.
Parties of 100 – 150 ( $300 cleaning fee)
Parties of 150 – 200 ( $400 cleaning fee)
Parties of 200 – 250 ( $500 cleaning fee)

Some Venues require trash removal. We offer that service for $350 for 1 commercial bin size ( 150 guests party)
200 – 300 guest party $700 for Commercial Bin rental with 2 pick ups

50% Non – refundable Deposit of your total invoice amount

50% deposit is required to secure your date and your rentals. Final Payment is due 7 days prior to your event date and any event over $2,000 14 days prior to your event date.

We understand things happen. Please notify us as soon as possible. The deposit is non – refundable. If the order has been paid in full no money can be returned. You can reschedule your event but no guarantees on items being available and pricing may change.

We take Cash, Check, Credit card with 3.67% processing fee, Cash App, Zelle, Vemno and Pay pal. Ask for our information before making any payments.

All plates need to be scraped free of food and debris and placed back into their crates. Glassware need to be free of liquid or garnishes and placed back into their crates.

Currently we don’t have a formal show room. However, we can arrange for a site visit or mock set up here in West Covina or we have access to a nearby commercial rental showroom and we can conduct the mock set up there.

If there are any chips, breakage, damaged, missing items replacement fees are charged at current market value and include taxes and shipping fees, and will be totaled once your order is returned and reconciled at our warehouse. This may take up to 7 days. If you find an item then great you can return it in person or by shipping.

YES! Send details of your shoot and based on availability we can supply some items. We ask for Professional photos, digital prints, and all social media tags and mentions.